Settings / Policies / Delivery block
Delivery block
Active
What the agent may do
RecommendSuggests the move. A person does it.
ApproveDoes it after a person says yes.
Act and notifyDoes it, then reports back.
Who approves
Up to $50,000MLMaria L.Credit analyst
$50,000 – $500,000DKDaniel K.Credit manager
Over $500,000RSRachel S.Finance director
When this happens, Emerix does this
No answer in 2 hoursMove it to the next approver
Truck leaves in under 1 hourAlert the approver in Teams and Outlook
Order over $1,000,000Require two approvers
Agent confidence under 80%Recommend only, never act
SO 551902 · today
Credit hold detectedSAP
Release recommended · 94%Credit agent
Approved by Maria L.Credit
Credit block removedSAP
Wave released, truck DAL-4 loadingWMS
$310,000 protected · ships on timeDone